MBC Global delivers a complete end-to-end customer management service for businesses that transact on a mass scale. If customer-intensive service is mission critical to your business, then we have the expertise and experience to help you.
Our Business Process Outsourcing (BPO) offering is bespoke and extends across the full spectrum of customer management activities, delivering the highest quality service whilst fixing costs for the long term. We deliver these services for some of Australia’s biggest energy brands today and for some of the country’s fastest growing retailers. Our service quality, business model and heritage give them real advantage. That’s why they choose MBC Global to deliver for them.
Alongside core customer management services we can offer a range of innovative services that reflect the fast-changing environment today’s B2C businesses operate in, such as Social Media Brand Response (SMBR) and Skype customer conferencing fully integrated into our contact centres.
MBC Global is responsive to changing customer trends and by innovating in the way we do things we deliver real competitive advantage to our clients.
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